ADHD Coach Birmingham
Privacy Policy
Privacy and GDPR Policy
Effective date: 10th October 2025
ADHD Coach Birmingham is committed to protecting the privacy and confidentiality of your personal information. This Privacy Policy outlines how we collect, use, disclose, and protect the personal data you provide to us when using our website or services, and how we comply with the General Data Protection Regulation (GDPR) as applicable in the UK.
1. Information We Collect
1.1. Personal Information:
We may collect personal information such as your name, email address, contact details, billing information, and other information necessary for providing our services that you consent to provide on our website contact form.
1.2. Usage Data:
We may also collect information about how you access and use our website, including your IP address, browser type, pages visited, and other analytics data.
2. Use of Information
2.1. We collect and process your personal information for the following purposes:
-
To provide and maintain our services, communicate about coaching, or deliver other agreed services.
-
To respond to inquiries or support requests that may be of interest to you for legitimate business purposes.
-
To seek your feedback on the services we provide.
-
To improve our website and services by analysing usage patterns and preferences.
-
To comply with legal obligations.
-
2.2. We will not use your data for purposes other than those outlined in this Privacy Policy without obtaining your consent.
3. Lawful Basis for Processing
ADHD Coach Birmingham will only process personal data when there is a lawful basis for doing so, which may include:
-
Consent of the data subject
-
Contractual necessity
-
Legal obligations
-
Vital interests
-
Legitimate interests pursued by the Company
4. Your Rights
4.1. As the subject of personal data held about you, you have:
-
The right to be informed
-
The right of access
-
The right to rectification
-
The right to erasure
-
The right to restrict processing
-
The right to data portability
-
The right to object
-
Rights in relation to automated decision-making and profiling
You can learn more about these rights at:
👉 https://ico.org.uk/for-organisations/uk-gdpr-guidance-and-resources/individual-rights/
4.2. You have a choice about whether you wish to receive information from us. If you do not want to receive direct marketing communications from us about our products or services, you can select your choices by ticking the relevant boxes on our website contact form.
We will not contact you for marketing purposes by email unless you have given your prior consent.
You can change your marketing preferences at any time by notifying us via our website contact form.
4.3. You have the right to access, correct, or delete your personal information held by us. If you believe that any data is incorrect or incomplete, please contact us using the details in section 10. We will promptly correct any data found to be incorrect.
4.4. To exercise these rights or if you have any questions about your data, please contact us using the details provided in section 10.
5. Data Security
5.1. We implement appropriate technical and organisational measures to protect your data against unauthorised access, alteration, disclosure, or destruction.
5.2. Despite our best efforts, no method of transmission over the internet or electronic storage is entirely secure. Therefore, we cannot guarantee the absolute security of your information.
6. Data Sharing and Disclosure
6.1. We do not share your personal information with third-party service providers except where required by law. We may disclose your information in response to lawful requests by public authorities or to comply with legal obligations.
6.2. Third-party links:
Our website may include links to third-party websites. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements.
6.3. If you use our services while you are outside the UK or EU, your information may be transferred outside those regions to provide you with services.
7. Retention of Personal Data
7.1. We retain your data only for as long as necessary to fulfil the purposes outlined in this Privacy Policy or until you ask us to delete it, unless a longer retention period is required or permitted by law.
7.2. We review our retention periods for personal information regularly. We are legally required to hold some types of information to fulfil our statutory obligations, such as records kept for HM Revenue and Customs.
8. Cookies and Tracking Technologies
8.1. Our website may use cookies and similar tracking technologies to enhance your user experience. You can choose to accept or reject these cookies through your browser settings.
8.2. “Cookies” are small pieces of information sent by a website to your computer and stored on your hard drive to allow that website to recognise you when you visit.
While cookies collect statistical data about your browsing actions and patterns, they do not identify you as an individual.
This helps us improve our website and deliver a better, more personalised user experience.
It is possible to switch off cookies by adjusting your browser preferences. Turning cookies off may result in a loss of functionality when using our website.
9. Data Breach Notification
In the event of a data breach, ADHD Coach Birmingham will notify the Information Commissioner’s Office (ICO) within 72 hours of becoming aware of the breach, unless it is unlikely to result in a risk to the rights and freedoms of individuals.
10. Contact Us
lyndsey@adhdcoachbirmingham.co.uk
🌐 ADHD Coach Birmingham
If you have any questions, concerns, or requests regarding this Privacy Policy or our handling of your data. We are registered with ICO with reference number: ZC038675
11. Updates to this Privacy Policy
We reserve the right to update or amend this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.
By using our website, you agree to be bound by this policy.
Last updated: 10th November 2025
ADHD Coach Birmingham